FAQ'S - DO YOU HAVE A QUESTION?
HOW CAN WE HELP YOU?
If you have any other queries that have not been covered below, please do not hesitate to call our friendly reservations team on 01369 706364 or email us at info@argyllselfcateringholidays.co.uk
Booking Conditions - what are they?
When you make a booking you enter into a legal contract with the owner of the holiday property.
To read our booking and terms and conditions, please Click here
How to make a booking?
The easiest way to make a booking is online, here on our website. It's safe, secure, and very easy. Simply click on the dates, how many adults and children to find our rate for the chosen accommodation. This will take you through the booking stages, including taking your payment details.
For any assistance please call us and we can assist you in completing your booking.
How much for the deposit of the accommodation?
The standard deposit of 15% or £100 minimum is required to confirm and secure your booking reservation. The full balance is due 56 days prior to your departure. More details can be founds in our terms and conditions.
How to make payment?
Once you are booked you will receive email correspondence from us with balance due dates and how to make payments.
When is the full balance due?
The full balance is due 56 days prior to your departure. You will automatically receive a reminder by email.
How to arrange my Arrival?
When you have paid the balance of your holiday you will be emailed the 'Key and Arrival' instructions which will confirm all your arrival details, check-in & check-out times, address of the holiday property, key collection instructions, and the key code details. The key code is on your email instructions.
Included on the letter will be either the Owner or Housekeepers contact details for any further questions once you have arrived. It is vital you read this email letter and take with you.
If you need support on your booking please call us at Argyll Self Catering Holidays support on 01369 706364.
Our Customer Support teams are here to support you during office hours only. For any emergencies please leave a message and check your contact details on your 'Key and Arrival' letter.
What time is the Checkin and Departure times?
Most of our Holiday homes are available from 4.00pm on the first day of your holiday and require you to check out by 10.00 am on day of departure. Please always check as due to Covid some times may have changed. This ensures the Housekeeper has sufficient time to prepare the Holiday home for incoming guests. Please ensure you check your key collection email for further details.
When you have paid the balance of your holiday you will be sent the 'Key and Arrival' instructions which will confirm all your arrival details, check-in & check-out times, address of the holiday property, key collection instructions, and the key code details.
Included on the letter will be either the Owner or Housekeepers contact details so it is vital you read this letter and take with you.
If you need support on your booking please call us at Argyll Self Catering Holidays support on 01369 706364.
Our Customer Support teams are here to support you during office hours only. For any emergencies please leave a message and check your contact details on your 'Key and Arrival' letter.
Changing the your Holiday - what happens if we want to make changes to our holiday?
In the first instance please call us to discuss the changes. If it's possible to accommodate the change we'll be happy to help.
Changes to an already booked holiday involve extra administration, and require us to contact the owner of the holiday property. To cover these additional costs we ask the holidaymaker to pay an administration fee of £25, subject to procedure.
Are your properties dog friendly?
Many of our properties are dog friendly. Please check the amenities section of the property description and please feel free to use our search box and select pets in the drop down.
Argyll Self Catering Holiday must be advised if you are taking a dog. Note some holiday homes restrict to a certain number of pets and size. Please note some owners may have stricter rules.
Dogs are required to be house trained and well behaved, they are to be kept off all furniture and remain downstairs or not in bedrooms at all times. Please remember that they cannot be left in your holiday home unattended at any time. Dogs must not lie on beds or chairs, and hair must be cleared up before departing.
Please refer to our property descriptions to understand about enclosed gardens as we know this is also an important part of your decision making process. Some of our properties charge for taking pets, please check our amenities section of the website for any relevant charges.
What if I need assistance and support whilst on holiday?
When you have paid the balance of your holiday you will be sent the 'Key and Arrival' instructions which will confirm all your arrival details, address of the holiday property, key collection instructions, and the key code details.
Included on the letter will be either the Owner or Housekeepers contact details so it is vital you read this letter and take with you.
If you need support on your booking please call us at Argyll Self Catering Holidays support on 01369 706364.
Our Customer Support teams are here to support you during office hours only. For any emergencies please leave a message.
Linen & Towels - What is provided in my holiday home?
Most of our Holiday homes provide linen and towels included in the price of your self-catering holiday. Please check the features section of the property description to ensure you have the correct information.
Cot & High Chair
Please note if a cot is included in the property features please let us know at time of booking if it is required, and please bring your own bedding for the cot.
If a highchair is included in the property features please request at time of booking.
Furnishings & Utensils in my holiday home.
All our properties are individual and each one offers something different. Regardless of size, age and location, all will have the standard amenities you will expect. Kitchens will be well stocked with utensils and you can expect to have. including sufficient living area seating for the maximum number accommodated, along with the dining table.
Please refer to the amenities section of the property description where we will list all that the property contains. Please also take the time to view the internal photography included with each properties website entry which will give you an indication of the standards to be found.
WI-FI - Is it available?
Each property shows if WI-FI is available. If there is no icon or if it does not say in the features the holiday property will not have Wi-Fi available.
From time to time unforeseen situations happen in properties that mean the WI-FI may not be available (tree falls on lines, internet provider issues) – We will, of course, do everything within our power to ensure WI-FI is available, however, sometimes this may not be possible.
Hot Tubs / Saunas - what are the guidelines?
Hot Tubs and Saunas are a wonderful way to relax and unwind, if your property includes the use of a hot tub or sauna then please ensure all guests read the important user guidelines before use. Owners take great care to ensure the hot tub is ready for you to use on arrival, although, whilst every attempt is made on some occasions due to the strict cleaning and disinfection procedure they follow, on arrival the hot tub may not have reached the required temperature and there could be a short delay before you can use it.
If you have a serious illness or have a heart condition, high or low blood pressure, or any other medical condition which may affect your reaction to heat, then you should consult with your doctor first. The body temperature of young children will rise much quicker than that of older children or adults using the hot tub/sauna due to their undeveloped thermo-regulatory mechanisms. Children under the age of 12 should not use the hot tub and additionally, children aged over 12 should be supervised closely at all times by a responsible adult. Pregnant women are advised not to use hot tubs/saunas or to seek medical advice before doing so. We politely remind all users wearing "fake tan" lotions or similar creams that they shower and remove these from your skin BEFORE entering the hot tub. Failure to do so will require a full clean and drainage of the hot tub and will result in you losing your security deposit. ALL activities during your holiday are undertaken at your own risk.
Each Owner will have rules and conditions for using their Hot Tub, please read to ensure you are familiar with these.
Why do we pay a Housekeeping Security Deposit and how does it work?
All holiday properties require a Housekeeping Deposit. Each amount is different for each holiday home. It will be displayed at time of booking and it will be included in your Paid in Full confirmation.
The security deposit is pre-authorised and will be taken 2 days prior to arrival by a credit card guarantee. If there are no issues or damage advised to us by the Housekeeper the deposit will be released within 7 days after check-out.
What are your Housekeeping rules?
It is the responsibility of all guests to keep the house, furniture, fixtures and fittings in the same condition as at the start of the holiday to avoid extra charges. We ask that the house is left clean and tidy. We reserve the right to retain your good housekeeping security deposit to cover extra cleaning costs.
If there is damage, or excess cleaning required, you will be notified and your credit card will be charged for the repair replacement cost thereof. We understand accidents may happen and we will assess each incident as needed.
Strictly no smoking in the premises or heavy fees will apply (minimum £150).
What is our complaints resolution process?
We want all of our customers to receive exceptional service and enjoy their time in the holiday home. Please let us know immediately so we an put it right. For issues within the holiday home please call the Owner or Housekeeper, contact details are in the Key and Arrival letter.
Once we’ve fully investigated your complaint, we’ll be in touch to let you know the outcome and provide a resolution. If we don’t hear from you within 7 days of us getting in touch, we’ll close the case for you.
What to do if damage has been caused while you are at your holiday property?
If you have caused any damage or accidental damage to the holiday property please contact the owner immediately. During your stay you and your party are liable for any damage of the property and/or the contents of the property. Please refer to the terms and conditions here.
